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Jade Luu
Case study 01
Commit The Change · Flows · 2022
Commit The Change — Find Your Anchor
Commit The Change — Find Your Anchor
Creating a path to local support that feels personal, visible, and easy to act on.
Creating a path to local support that feels personal, visible, and easy to act on.
LUMA
Find support
Start with what matters to you
Full case study
Recruiter scan
At a glance
Role
Lead product designer
Timeline
12 weeks
Team
PM · Engineering · Clinical
Scope
Journey strategy, UX, UI
The challenge
Turn a broad community-support offering into a focused, confidence-building path forward.
What changed
A guided flow that made local support easier to find and follow.
01
One plan, organized around the patient’s next decision.
02
A shared language for clinical confidence and human clarity.
03
A flexible interface ready to grow with future care pathways.
Selected process
Use these editable panels to add research evidence, flows, or decision-making moments as the story develops.
Add research insight
Add journey map, entry point, or content decision.
Add interface evolution
Add flow evolution, validation moment, or final screen.
Next case study
Full case study
Recruiter scan
At a glance
Role
Lead product designer
Timeline
12 weeks
Team
PM · Engineering · Clinical
Scope
Journey strategy, UX, UI
The challenge
Turn a broad community-support offering into a focused, confidence-building path forward.
What changed
A guided flow that made local support easier to find and follow.
01
One plan, organized around the patient’s next decision.
02
A shared language for clinical confidence and human clarity.
03
A flexible interface ready to grow with future care pathways.
Selected process
Use these editable panels to add research evidence, flows, or decision-making moments as the story develops.
Add research insight
Add journey map, entry point, or content decision.
Add interface evolution
Add flow evolution, validation moment, or final screen.
Next case study
Full case study
Recruiter scan
At a glance
Role
Lead product designer
Timeline
12 weeks
Team
PM · Engineering · Clinical
Scope
Journey strategy, UX, UI
The challenge
Turn a broad community-support offering into a focused, confidence-building path forward.
What changed
A guided flow that made local support easier to find and follow.
01
One plan, organized around the patient’s next decision.
02
A shared language for clinical confidence and human clarity.
03
A flexible interface ready to grow with future care pathways.
Selected process
Use these editable panels to add research evidence, flows, or decision-making moments as the story develops.
Add research insight
Add journey map, entry point, or content decision.
Add interface evolution
Add flow evolution, validation moment, or final screen.
Next case study